Privacy Policy

Your privacy matters to us. Learn how we collect, use, and protect your information.

Effective Date: July 8, 2025

Last Updated: July 8, 2025

ListNexus ("we," "us," or "our") operates the website listnexus.co and provides local business directory services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

🔒 Your Privacy Rights

We are committed to protecting your privacy and complying with applicable privacy laws, including the California Consumer Privacy Act (CCPA) and other federal regulations. This policy explains your rights and how to exercise them.

1. Information We Collect

We collect information in several ways to provide and improve our services:

📧 Information You Provide

Contact Information: Name, email address, phone number when you contact us
Business Information: Details you submit when requesting business listing updates
Communications: Messages you send through our contact forms or email
Feedback: Comments, suggestions, or other feedback you provide

📊 Automatically Collected Information

Usage Data: Pages visited, time spent, click patterns, search queries
Device Information: Browser type, device type, operating system, IP address
Analytics Data: Website performance and user behavior data via Google Analytics
Cookies: Small files stored on your device for functionality and analytics

🏢 Business Listing Data

Public Business Information: Names, addresses, phone numbers, hours, websites
Google Places Data: Information sourced from Google Places API
Verification Data: Information used to verify business listings
Updates: Changes requested by business owners

2. How We Use Your Information

We use the information we collect for legitimate business purposes:

🎯 Service Provision

Operate and maintain our business directory, process requests, and provide customer support

📈 Improvement

Analyze usage patterns to improve our website functionality and user experience

📞 Communication

Respond to inquiries, provide support, and send important service updates

🔒 Security

Protect against fraud, abuse, and unauthorized access to our services

⚖️ Legal Compliance

Comply with applicable laws, regulations, and legal processes

📊 Analytics

Understand how our services are used and measure performance

3. Information Sharing and Disclosure

We may share information in the following limited circumstances:

Service Providers: Trusted third-party companies that help us operate our website (hosting, analytics, email services)
Business Transfers: In connection with any merger, sale, or acquisition of our business
Legal Requirements: When required by law, court order, or to protect our rights and safety
Public Information: Business listings are displayed publicly as part of our directory service
Consent: When you have given us explicit permission to share specific information

4. Data Sources and Third-Party Services

🗺️ Google Places API

What We Collect: Business names, addresses, phone numbers, hours, ratings, and reviews

Purpose: To provide accurate, up-to-date business listings in our directory

Retention: Data is refreshed monthly and stored only as long as necessary for directory services

Google's Policies: Use of this data is subject to Google's Terms of Service and Privacy Policy

📊 Google Analytics

What We Collect: Website usage statistics, user behavior, and performance metrics

Purpose: To understand how our website is used and improve user experience

Data Retention: 26 months (Google Analytics default)

Your Control: You can opt out using Google's opt-out tools or browser settings

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Managing Cookies: You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. For detailed information, see our Cookie Policy.

6. Your Privacy Rights

🏛️ California Residents (CCPA Rights)

Under the California Consumer Privacy Act, California residents have additional rights regarding their personal information.

👁️ Right to Know

Request information about what personal data we collect, use, and share

🗑️ Right to Delete

Request deletion of your personal information (subject to legal exceptions)

🚫 Right to Opt-Out

Opt out of the sale of personal information (we don't sell, but you can request)

⚖️ Non-Discrimination

We won't discriminate against you for exercising your privacy rights

✏️ Right to Correct

Request correction of inaccurate personal information

📋 Right to Access

Receive a copy of your personal information in a portable format

How to Exercise Your Rights: Contact us at info@listnexus.com with your request. We may need to verify your identity before processing certain requests.

7. Data Retention and Security

📅 Retention Periods

Contact Forms: 3 years from submission
Email Communications: 3 years from last contact
Analytics Data: 26 months (Google Analytics)
Business Listings: Updated monthly, retained while business is active
User Preferences: Until you change them or request deletion

🔐 Security Measures

Encryption: Data transmission protected by SSL/TLS encryption
Access Controls: Limited access to personal information on need-to-know basis
Regular Updates: Security systems updated regularly
Incident Response: Procedures in place for potential data breaches
Vendor Security: Third-party providers must meet our security standards

⚠️ Security Limitations

While we implement reasonable security measures, no system is 100% secure. We cannot guarantee absolute security of your information transmitted over the internet.

8. International Data Transfers

US-Based Operations: Our website and services are operated from the United States. If you are accessing our services from outside the US, your information will be transferred to, stored, and processed in the United States.

Adequate Protection: We ensure that any international transfers of personal data are protected by appropriate safeguards in accordance with applicable privacy laws.

EU/UK Visitors: If you are located in the European Union or United Kingdom, please be aware that the US may not provide the same level of data protection as your home jurisdiction.

9. Children's Privacy

👶 COPPA Compliance

Our services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13.

If We Learn of Child Data: If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly.

Parental Rights: Parents who believe their child has provided personal information to us may contact us to request review and deletion of such information.

10. Changes to This Privacy Policy

Updates: We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

Notice of Changes: We will notify you of any material changes by:

Posting the updated policy on this page with a new effective date
Sending an email notification if we have your email address
Displaying a prominent notice on our website

Your Continued Use: Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

11. Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

📧 General Privacy Inquiries

Email: info@listnexus.com

Subject Line: "Privacy Policy Inquiry"

🏛️ California Residents (CCPA Requests)